Social media analytics – Challenges in topic discovery, data collection, and data preparation

作者：

Highlights：

• This article summarises the main challenges in the steps of the social media analytics process.

• Possible solutions for these challenges are proposed.

• We extend the social media analytics framework with challenges in the given phases.

摘要

•This article summarises the main challenges in the steps of the social media analytics process.•Possible solutions for these challenges are proposed.•We extend the social media analytics framework with challenges in the given phases.

论文关键词：Social media analytics,Social media,Information systems,Big data

论文评审过程：Received 23 October 2017, Accepted 1 December 2017, Available online 22 December 2017, Version of Record 22 December 2017.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.12.002