Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments

作者：

Highlights：

• An integration of the consumers’ product evaluation model and technology adoption model in e-commerce environments is proposed.

• Product evaluation factors are important in determining online repurchase intentions.

• Perceived value is influenced by perceived quality, perceived competitive price, and website reputation.

• Perceived value and website reputation influence online trust.

• Online trust and perceived value are the main predictors of online repurchase intentions.

摘要

•An integration of the consumers’ product evaluation model and technology adoption model in e-commerce environments is proposed.•Product evaluation factors are important in determining online repurchase intentions.•Perceived value is influenced by perceived quality, perceived competitive price, and website reputation.•Perceived value and website reputation influence online trust.•Online trust and perceived value are the main predictors of online repurchase intentions.

论文关键词：Perceived quality,Perceived value,Online trust,E-commerce,Repurchase intention

论文评审过程：Received 3 July 2017, Revised 6 December 2017, Accepted 7 December 2017, Available online 28 December 2017, Version of Record 28 December 2017.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.12.008