Signaling effect of website usability on repurchase intention

作者：

Highlights：

• Signaling goes beyond initial purchase to influence repurchase intention.

• Website interface usability signals after-sale service quality.

• Expectation confirmation of signaled service quality affects repurchase intention.

摘要

•Signaling goes beyond initial purchase to influence repurchase intention.•Website interface usability signals after-sale service quality.•Expectation confirmation of signaled service quality affects repurchase intention.

论文关键词：Website usability,Signaling,Online shopping,Repurchase intention,Information need

论文评审过程：Received 9 September 2017, Revised 26 December 2017, Accepted 30 December 2017, Available online 8 January 2018, Version of Record 8 January 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2017.12.010