Does knowledge retrieval improves work efficiency? An investigation under multiple systems use

作者：

Highlights：

• Perceived search simplicity of a KMS positively affects users’ retrieval behavior.

• Perceived content quality of a KMS positively affects users’ retrieval behavior.

• Knowledge retrieval from self-created KMS does not always improve work efficiency.

摘要

•Perceived search simplicity of a KMS positively affects users’ retrieval behavior.•Perceived content quality of a KMS positively affects users’ retrieval behavior.•Knowledge retrieval from self-created KMS does not always improve work efficiency.

论文关键词：Knowledge management system,Knowledge retrieval,Uses and gratifications,Sunk cost,Work efficiency

论文评审过程：Received 13 November 2017, Accepted 24 January 2018, Available online 3 February 2018, Version of Record 3 February 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.01.009