Didn’t roger that: Social media message complexity and situational awareness of emergency responders

作者：

Highlights：

• Complexity of social media messages affects situational awareness.

• Messages by emergency responders were categorized based on emergency stage.

• Messages related to emergency response and recovery are the most complex.

摘要

•Complexity of social media messages affects situational awareness.•Messages by emergency responders were categorized based on emergency stage.•Messages related to emergency response and recovery are the most complex.

论文关键词：Social media,Text complexity,Situational awareness,Emergency response

论文评审过程：Received 21 February 2017, Revised 31 December 2017, Accepted 22 February 2018, Available online 2 March 2018, Version of Record 2 March 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.02.004