How vital is the role of affect on post-adoption behaviors? An examination of social commerce users

作者：

Highlights：

• Theoretically proposed an integrated model of social commerce post-adoption behaviors.

• Empirically tested two competing theoretical views of post-adoption outcomes in the social commerce context.

• Satisfaction partially mediates social and hedonic gratifications effect on post-adoption outcomes.

• Satisfaction fully mediates utilitarian gratifications effect on post-adoption outcomes.

摘要

•Theoretically proposed an integrated model of social commerce post-adoption behaviors.•Empirically tested two competing theoretical views of post-adoption outcomes in the social commerce context.•Satisfaction partially mediates social and hedonic gratifications effect on post-adoption outcomes.•Satisfaction fully mediates utilitarian gratifications effect on post-adoption outcomes.

论文关键词：Social commerce,Addictive use,Gratification,Continuance intentions,Satisfaction

论文评审过程：Received 12 May 2017, Revised 21 February 2018, Accepted 22 February 2018, Available online 7 March 2018, Version of Record 7 March 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.02.005