Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media

作者：

Highlights：

• The article proposes and tests a new model in a quest for a SocioCitizenry theory.

• It sheds light on citizen-government interaction via social media.

• Core constructs include anticipated quality, configured trust, and approved adaptation.

• The analyses of data from two field studies support the proposed model.

摘要

•The article proposes and tests a new model in a quest for a SocioCitizenry theory.•It sheds light on citizen-government interaction via social media.•Core constructs include anticipated quality, configured trust, and approved adaptation.•The analyses of data from two field studies support the proposed model.

论文关键词：Governmental social media,SocioCitizenry,Quality

论文评审过程：Received 4 March 2018, Revised 26 August 2018, Accepted 26 August 2018, Available online 1 September 2018, Version of Record 1 September 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.08.009