Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization
作者：
Highlights：
• We unobtrusively assessed communication during ESN implementation to assess impact.
• Data analysis on interactions revealed process the increased number of messages.
• Implementation process increased users, and improved weighted-degree SNA metrics.
• Both inter- and intra-organizational unit interactions were increased.
• New patterns of knowledge sharing emerged.
摘要
•We unobtrusively assessed communication during ESN implementation to assess impact.•Data analysis on interactions revealed process the increased number of messages.•Implementation process increased users, and improved weighted-degree SNA metrics.•Both inter- and intra-organizational unit interactions were increased.•New patterns of knowledge sharing emerged.
论文关键词：Enterprise social networks,Computer mediated communication,Social network analysis,Organizational communication,Implementation
论文评审过程：Received 7 February 2018, Revised 10 August 2018, Accepted 26 August 2018, Available online 5 September 2018, Version of Record 5 September 2018.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.08.010
