Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation

作者：

Highlights：

• The study examines the factors influencing intention to use and satisfaction, in turn actual usage of Mobile banking in Oman.

• The study uses extended D&M IS success model as a basic model.

• The research model has been tested by adopting the empirical methodology based on an online survey questionnaire of 227 Omani residents.

• This study employed a two-stage analytical approach by merging structural equation modeling and neural network analysis.

• All the hypotheses except for system quality on intention to use and satisfaction towards mobile banking were found significant.

摘要

•The study examines the factors influencing intention to use and satisfaction, in turn actual usage of Mobile banking in Oman.•The study uses extended D&M IS success model as a basic model.•The research model has been tested by adopting the empirical methodology based on an online survey questionnaire of 227 Omani residents.•This study employed a two-stage analytical approach by merging structural equation modeling and neural network analysis.•All the hypotheses except for system quality on intention to use and satisfaction towards mobile banking were found significant.

论文关键词：Mobile banking,M-banking,D&M IS model,Trust,Actual usage

论文评审过程：Received 16 July 2018, Revised 26 September 2018, Accepted 26 September 2018, Available online 4 October 2018, Version of Record 4 October 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.09.013