Can we trace back hotel online reviews’ characteristics using gamification features?

作者：

Highlights：

• Gamification features influence both word length and sentiment of online reviews.

• The badges affect more review length when compared to simpler interaction counters.

• Both badges and interaction counters affect the review’s sentiment score.

摘要

•Gamification features influence both word length and sentiment of online reviews.•The badges affect more review length when compared to simpler interaction counters.•Both badges and interaction counters affect the review’s sentiment score.

论文关键词：Gamification,Hotels,Online reviews,Sentiment analysis,Hospitality,Neural networks

论文评审过程：Received 2 June 2018, Revised 4 September 2018, Accepted 27 September 2018, Available online 6 October 2018, Version of Record 6 October 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.09.015