Exploring barriers of m-commerce adoption in SMEs in the UK: Developing a framework using ISM

作者：

Highlights：

• The concept of m-commerce has grown exponentially within business in the last decade.

• The paper aims to understand barriers of m-commerce adoption in SMEs in Wales.

• The paper used Interpretive Structural Modelling and MICMAC to develop a framework.

• A large number of the barriers of m-commerce adoption have high levels of driving power.

• The findings indicated perceived risk as the key driving barrier of m-commerce adoption.

• The lack of customer trust and confidence depends the most on all other variables.

摘要

•The concept of m-commerce has grown exponentially within business in the last decade.•The paper aims to understand barriers of m-commerce adoption in SMEs in Wales.•The paper used Interpretive Structural Modelling and MICMAC to develop a framework.•A large number of the barriers of m-commerce adoption have high levels of driving power.•The findings indicated perceived risk as the key driving barrier of m-commerce adoption.•The lack of customer trust and confidence depends the most on all other variables.

论文关键词：M-commerce,Adoption,Barriers,SMEs,ISM,Wales

论文评审过程：Received 8 June 2018, Revised 12 October 2018, Accepted 12 October 2018, Available online 30 October 2018, Version of Record 30 October 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.10.009