The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective
作者：
Highlights：
• Interaction quality influences continuance intention via user satisfaction.
• Environment quality influences continuance intention via user satisfaction.
• Outcome quality does not affect user satisfaction and continuance intention.
• User satisfaction influences continuance intention.
• Inertia mediates the effects of the other factors on continuance intention.
摘要
•Interaction quality influences continuance intention via user satisfaction.•Environment quality influences continuance intention via user satisfaction.•Outcome quality does not affect user satisfaction and continuance intention.•User satisfaction influences continuance intention.•Inertia mediates the effects of the other factors on continuance intention.
论文关键词：Mobile communication applications,Mobile service quality,Inertia,User satisfaction,Continuance intention
论文评审过程：Received 4 May 2018, Revised 15 October 2018, Accepted 15 October 2018, Available online 2 November 2018, Version of Record 2 November 2018.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.10.011
