Content features of tweets for effective communication during disasters: A media synchronicity theory perspective

作者:

Highlights:

• Tweets with more words and hashtags are retweeted faster during disaster events.

• Including URLs in tweets should be avoided when communicating emergency information.

• Including important hashtags about the disaster event in tweets can support the rapid dissemination of emergency information.

• The impact of including URLs and important hashtags on retweet time differ depending on the type of communication process.

摘要

•Tweets with more words and hashtags are retweeted faster during disaster events.•Including URLs in tweets should be avoided when communicating emergency information.•Including important hashtags about the disaster event in tweets can support the rapid dissemination of emergency information.•The impact of including URLs and important hashtags on retweet time differ depending on the type of communication process.

论文关键词:Twitter,Retweet,Disaster communication,Media Synchronicity Theory,Communication process,Topic modeling

论文评审过程:Received 10 October 2017, Revised 15 October 2018, Accepted 15 October 2018, Available online 13 November 2018, Version of Record 13 November 2018.

论文官网地址:https://doi.org/10.1016/j.ijinfomgt.2018.10.012