Exploiting user experience from online customer reviews for product design

作者：

Highlights：

• It examines how UX data can be isolated and restored from online customer reviews.

• A faceted conceptual model is proposed to elucidate the crucial factors of UX.

• A methodology of establishing a UX knowledge base from online reviews is proposed.

• A method for UX discovery, data integration and network formalization is proposed.

摘要

•It examines how UX data can be isolated and restored from online customer reviews.•A faceted conceptual model is proposed to elucidate the crucial factors of UX.•A methodology of establishing a UX knowledge base from online reviews is proposed.•A method for UX discovery, data integration and network formalization is proposed.

论文关键词：Design informatics,User experience,Information modeling and management,Opinion mining,Online review,Product design

论文评审过程：Received 20 May 2018, Revised 23 October 2018, Accepted 17 December 2018, Available online 28 December 2018, Version of Record 28 December 2018.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.12.006