Identification of critical quality dimensions for continuance intention in mHealth services: Case study of onecare service
作者：
Highlights：
• Identification of critical quality dimensions for continuance intention of mobile health (mHealth) services has been rarely studied in the literature.
• This study identified the critical quality dimensions for continuance intention of mHealth services by analyzing the survey responses from 191 mHealth service users.
• Results show that engagement, content quality, and reliability had significant effects on continuance intention, while privacy and usability were insignificant.
• Results also show that the relative effects of the quality dimensions on continuance intention were not proportional to those on satisfaction.
• These results would help mHealth service managers allocate limited resources for effective and efficient improvement of continuance intention.
摘要
•Identification of critical quality dimensions for continuance intention of mobile health (mHealth) services has been rarely studied in the literature.•This study identified the critical quality dimensions for continuance intention of mHealth services by analyzing the survey responses from 191 mHealth service users.•Results show that engagement, content quality, and reliability had significant effects on continuance intention, while privacy and usability were insignificant.•Results also show that the relative effects of the quality dimensions on continuance intention were not proportional to those on satisfaction.•These results would help mHealth service managers allocate limited resources for effective and efficient improvement of continuance intention.
论文关键词：Mobile health service,mHealth,Continuance intention,Quality dimensions,Service quality
论文评审过程：Received 27 March 2018, Revised 20 December 2018, Accepted 20 December 2018, Available online 29 December 2018, Version of Record 29 December 2018.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.12.008
