Information system capabilities and firm performance: Opening the black box through decision-making performance and business-process performance

作者：

Highlights：

• This study examines the links between information system (IS) capabilities and their effects on firm performance (FP).

• Decision-making performance (DMP) and business-process performance (BPER) are used as mediating variables.

• Structural equation modeling has been applied to a sample of 204 firms in Turkey.

• DPER and BPER serially mediate the links between human resource and administrative-related IS capabilities, and FP relationships.

• No support is found concerning the serial mediation effect between infrastructure-related IS capabilities and FP.

摘要

•This study examines the links between information system (IS) capabilities and their effects on firm performance (FP).•Decision-making performance (DMP) and business-process performance (BPER) are used as mediating variables.•Structural equation modeling has been applied to a sample of 204 firms in Turkey.•DPER and BPER serially mediate the links between human resource and administrative-related IS capabilities, and FP relationships.•No support is found concerning the serial mediation effect between infrastructure-related IS capabilities and FP.

论文关键词：Information system capabilities,Resource-based view,Decision-making performance,Business-process performance,Firm performance,Emerging countries

论文评审过程：Received 9 July 2018, Revised 4 December 2018, Accepted 24 December 2018, Available online 30 January 2019, Version of Record 30 January 2019.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.12.015