Customer knowledge transfer challenges in a co-creation value network: Toward a reference model
作者：
Highlights：
• A reference model of customer knowledge transfer challenges in a value network (VN-CKTC) is designed and evaluated.
• It provides a systematic view of the extensive set of relevant challenges within a complex context of a value network.
• Arguments of a representative actor of eight value networks bring additional insights on the relevance and importance of such challenges.
• The VN-CKTC reference model can provide a common language that decision makers of a value network can use to describe customer-related knowledge transfer challenges.
• It can also facilitate a shared understanding among decision makers about such challenges.
摘要
•A reference model of customer knowledge transfer challenges in a value network (VN-CKTC) is designed and evaluated.•It provides a systematic view of the extensive set of relevant challenges within a complex context of a value network.•Arguments of a representative actor of eight value networks bring additional insights on the relevance and importance of such challenges.•The VN-CKTC reference model can provide a common language that decision makers of a value network can use to describe customer-related knowledge transfer challenges.•It can also facilitate a shared understanding among decision makers about such challenges.
论文关键词：Customer knowledge transfer challenges,Co-creation value network,Integrated solutions,Reference model
论文评审过程：Received 17 September 2018, Revised 23 November 2018, Accepted 28 December 2018, Available online 12 March 2019, Version of Record 12 March 2019.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2018.12.019
