Analytics-based decision-making for service systems: A qualitative study and agenda for future research
作者：
Highlights：
• This study proposes a set of six-steps process for decision making in service systems analytics.
• Research methods consist of a literature review, thematic analysis and interview findings.
• It provides future research agenda and a guide for industry practitioners in service systems analytics.
摘要
•This study proposes a set of six-steps process for decision making in service systems analytics.•Research methods consist of a literature review, thematic analysis and interview findings.•It provides future research agenda and a guide for industry practitioners in service systems analytics.
论文关键词：Big data analytics,Decision-making,Service systems
论文评审过程：Received 3 December 2018, Revised 24 January 2019, Accepted 26 January 2019, Available online 10 February 2019, Version of Record 10 February 2019.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.01.020
