Emotional intelligence: The key to mitigating stress and fostering trust among software developers working on information system projects

作者：

Highlights：

• This study addressed a significant gap in the literature regarding developers’ personal skills and competency.

• Emotional intelligence has a negative influence on software developers’ stress.

• Emotional intelligence foster trust among software developers.

• Stress and trust mediate the association between emotional intelligence and performance.

• Role ambiguity increases the negative influence of stress on performance.

摘要

•This study addressed a significant gap in the literature regarding developers’ personal skills and competency.•Emotional intelligence has a negative influence on software developers’ stress.•Emotional intelligence foster trust among software developers.•Stress and trust mediate the association between emotional intelligence and performance.•Role ambiguity increases the negative influence of stress on performance.

论文关键词：Stress,Trust,Emotional intelligence,Information system development project,IT projects,Performance,System developers

论文评审过程：Received 14 January 2019, Revised 24 February 2019, Accepted 24 February 2019, Available online 2 March 2019, Version of Record 2 March 2019.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.02.007