CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services

作者：

Highlights：

• It validates a scale to assess the perceived quality of collaborative consumption.

• Second order construct that includes platform quality, peer provider and other customers’ interaction dimensions are considered.

• Quality relies on the web encounter experience and the supplier contact experience.

摘要

•It validates a scale to assess the perceived quality of collaborative consumption.•Second order construct that includes platform quality, peer provider and other customers’ interaction dimensions are considered.•Quality relies on the web encounter experience and the supplier contact experience.

论文关键词：Collaborative Consumption,Quality,Service,e-Commerce,Sharing economy,Quality scale

论文评审过程：Received 2 August 2018, Revised 15 March 2019, Accepted 21 March 2019, Available online 8 April 2019, Version of Record 8 April 2019.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.03.009