Consumers acceptance of artificially intelligent (AI) device use in service delivery
作者:
Highlights:
• This study tests an artificial intelligent device use acceptance model.
• The model provides insights on consumer acceptance/rejection of AI device.
• Level of anthropomorphism enhances customers’ effort expectancy.
• Emotion determines acceptance and rejection of AI devices.
• A multi-stage appraisal is necessary to understand behavioral outcomes.
摘要
•This study tests an artificial intelligent device use acceptance model.•The model provides insights on consumer acceptance/rejection of AI device.•Level of anthropomorphism enhances customers’ effort expectancy.•Emotion determines acceptance and rejection of AI devices.•A multi-stage appraisal is necessary to understand behavioral outcomes.
论文关键词:Artificial intelligence,AI devices,Technology,Intention,Adoption,Services
论文评审过程:Received 8 February 2019, Revised 19 March 2019, Accepted 19 March 2019, Available online 9 April 2019, Version of Record 9 April 2019.
论文官网地址:https://doi.org/10.1016/j.ijinfomgt.2019.03.008