Consumers acceptance of artificially intelligent (AI) device use in service delivery

作者：

Highlights：

• This study tests an artificial intelligent device use acceptance model.

• The model provides insights on consumer acceptance/rejection of AI device.

• Level of anthropomorphism enhances customers’ effort expectancy.

• Emotion determines acceptance and rejection of AI devices.

• A multi-stage appraisal is necessary to understand behavioral outcomes.

摘要

•This study tests an artificial intelligent device use acceptance model.•The model provides insights on consumer acceptance/rejection of AI device.•Level of anthropomorphism enhances customers’ effort expectancy.•Emotion determines acceptance and rejection of AI devices.•A multi-stage appraisal is necessary to understand behavioral outcomes.

论文关键词：Artificial intelligence,AI devices,Technology,Intention,Adoption,Services

论文评审过程：Received 8 February 2019, Revised 19 March 2019, Accepted 19 March 2019, Available online 9 April 2019, Version of Record 9 April 2019.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.03.008