A non-linear business process management maturity framework to apprehend future challenges

作者：

Highlights：

• Business Process Management (BPM) Maturity levels are not necessarily linear.

• BPM Maturity can be assessed along 3 axes: Fields, Abstraction Level and BPM cycle.

• Information Technology constitutes a critical Field just as much as Business and Culture.

• Achievements resulting from the intersection of the 3 axes are not all independent.

• Interactions between achievement raises the possibility of an optimum BPM strategy.

摘要

•Business Process Management (BPM) Maturity levels are not necessarily linear.•BPM Maturity can be assessed along 3 axes: Fields, Abstraction Level and BPM cycle.•Information Technology constitutes a critical Field just as much as Business and Culture.•Achievements resulting from the intersection of the 3 axes are not all independent.•Interactions between achievement raises the possibility of an optimum BPM strategy.

论文关键词：Business process management,Maturity framework,Non-linear framework,3D maturity framework,Organization,Continuous improvement,Maturity evaluation

论文评审过程：Received 11 April 2018, Revised 15 May 2019, Accepted 15 May 2019, Available online 25 June 2019, Version of Record 25 June 2019.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.05.013