EVALUATING THE PRACTICES OF FLEXIBILITY MATURITY FOR THE SOFTWARE PRODUCT AND SERVICE ORGANIZATIONS

Highlights：

• This paper proposes twenty-two flexibility practices graded in six maturity levels.

• The practices reported in this paper will improve the understanding, evaluation, and implementation of flexibility in an organizational setting.

• This paper categorizes organizational flexibility using flexibility maturity model, provides guidelines for the assessment of flexibility maturity, and finally devises ways of tracking its progression from lower to higher levels.

• The responses from practitioners are factor analyzed to identify practices corresponding to flexibility maturity levels followed by interviews of senior practitioners in the IT organizations.

• This research provides a fresh perspective of flexibility to both the practitioners and scholars working in IS development.

摘要

•There is a noticeable absence of a comprehensive flexibility evaluation and implementation framework for information technology (IT) organizations, engaged in the development of IS and software products.•This paper proposes twenty-two flexibility practices graded in six maturity levels.•The practices reported in this paper will improve the understanding, evaluation, and implementation of flexibility in an organizational setting.•This paper categorizes organizational flexibility using flexibility maturity model, provides guidelines for the assessment of flexibility maturity, and finally devises ways of tracking its progression from lower to higher levels.•The responses from practitioners are factor analyzed to identify practices corresponding to flexibility maturity levels followed by interviews of senior practitioners in the IT organizations.•This research provides a fresh perspective of flexibility to both the practitioners and scholars working in IS development.