Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence

作者：

Highlights：

• The aim of this study was to explore factors influencing user's recommendation to use m-wallet.

• We found that ease of use, usefulness, perceived risk, attitude, to have significant effect on user's intention.

• We also determined the moderating effect of stress and social influence on user's satisfaction and recommendation.

• This paper is a pioneer in the analysis of intention to use in India context.

• This study provides a set of recommendations for companies.

摘要

•The aim of this study was to explore factors influencing user's recommendation to use m-wallet.•We found that ease of use, usefulness, perceived risk, attitude, to have significant effect on user's intention.•We also determined the moderating effect of stress and social influence on user's satisfaction and recommendation.•This paper is a pioneer in the analysis of intention to use in India context.•This study provides a set of recommendations for companies.

论文关键词：Mobile wallet services,Recommendation to use,Innovativeness,Stress to use a technology,Social influence,Perceived satisfaction

论文评审过程：Received 15 October 2018, Revised 25 April 2019, Accepted 22 May 2019, Available online 13 June 2019, Version of Record 13 June 2019.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.05.022