Enabling innovation in the face of uncertainty through IT ambidexterity: A fuzzy set qualitative comparative analysis of industrial service SMEs
作者：
Highlights：
• This study investigates IT ambidexterity from a configurational approach.
• Results yield 3 configurations equally capable of attaining innovation performance.
• Two configurations highlight the importance of IT exploration capabilities.
• One configuration highlights the importance of IT exploitation capabilities.
• The results serve to reconcile competing views about ambidexterity.
摘要
•This study investigates IT ambidexterity from a configurational approach.•Results yield 3 configurations equally capable of attaining innovation performance.•Two configurations highlight the importance of IT exploration capabilities.•One configuration highlights the importance of IT exploitation capabilities.•The results serve to reconcile competing views about ambidexterity.
论文关键词：IT ambidexterity,Exploration,Exploitation,Dynamic capabilities,Environmental uncertainty,Service innovation,Performance,IT capabilities,SME,Configuration,Equifinality
论文评审过程：Received 19 November 2018, Revised 9 May 2019, Accepted 9 May 2019, Available online 15 June 2019, Version of Record 15 June 2019.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.05.007
