Transition from web to mobile payment services: The triple effects of status quo inertia
作者：
Highlights：
• This study highlights the triple effects of inertia in the web-mobile payment transition context.
• Transition costs, sunk costs, and loss aversion are important determinants of inertia.
• Inertia directly decreases users’ intention to use mobile payment services.
• Inertia leads to decreased perceived value and increased perceived threat.
• Inertia positively moderates the effect of perceived controllability on intention to use mobile payment services.
摘要
•This study highlights the triple effects of inertia in the web-mobile payment transition context.•Transition costs, sunk costs, and loss aversion are important determinants of inertia.•Inertia directly decreases users’ intention to use mobile payment services.•Inertia leads to decreased perceived value and increased perceived threat.•Inertia positively moderates the effect of perceived controllability on intention to use mobile payment services.
论文关键词：Mobile payment services,Web-mobile payment transition,Inertia,Status quo bias theory,Coping theory,Technology adoption and diffusion
论文评审过程：Received 6 November 2018, Revised 5 July 2019, Accepted 19 August 2019, Available online 12 September 2019, Version of Record 12 September 2019.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.08.006
