A meta-analysis of antecedents and consequences of trust in mobile commerce

作者：

Highlights：

• This meta-analysis analyzes the existing relationships between trust in mobile commerce and its antecedents and consequences.

• Technology, risk, quality, mobile, and individual factors were relevant in building trust in mobile commerce.

• Trust in mobile commerce has a positive relationship with satisfaction, attitude, loyalty, and behavioral intention.

• Culture moderates the relationship between trust and its antecedents and consequences.

摘要

•This meta-analysis analyzes the existing relationships between trust in mobile commerce and its antecedents and consequences.•Technology, risk, quality, mobile, and individual factors were relevant in building trust in mobile commerce.•Trust in mobile commerce has a positive relationship with satisfaction, attitude, loyalty, and behavioral intention.•Culture moderates the relationship between trust and its antecedents and consequences.

论文关键词：m-commerce,Trust,Meta-analysis,Review,Culture,mobile

论文评审过程：Received 6 March 2019, Revised 11 August 2019, Accepted 23 August 2019, Available online 26 September 2019, Version of Record 26 September 2019.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.08.008