Process fragmentation and port performance: Merging SNA and text mining

作者：

Highlights：

• Process Fragmentation seems to affect Port efficiency.

• Frequent handover alternation impact on process effectiveness.

• A case study in a mid-sized, PCS-supported port is reported.

• A combined approach, based on Process Mining, SNA, and text mining is exploited.

摘要

•Process Fragmentation seems to affect Port efficiency.•Frequent handover alternation impact on process effectiveness.•A case study in a mid-sized, PCS-supported port is reported.•A combined approach, based on Process Mining, SNA, and text mining is exploited.

论文关键词：Maritime logistics,Port performance,Organizational mining,Process mining,Social network analysis (SNA),Text mining

论文评审过程：Received 7 January 2019, Revised 22 February 2019, Accepted 26 March 2019, Available online 1 April 2019, Version of Record 24 February 2020.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.03.012