Understanding the efficiency of social media based crisis communication during hurricane Sandy
作者：
Highlights：
• Analyzed Twitter data from hurricane Sandy to assess the effectiveness of social media communication during disasters.
• Studied the relationship between activity and attention gained during three phases of a disaster.
• Users have higher efficiency during declaration and landfall days than pre- and post-disaster periods.
• Developed models to identify user features contributing to effective social media-based crisis communication.
摘要
•Analyzed Twitter data from hurricane Sandy to assess the effectiveness of social media communication during disasters.•Studied the relationship between activity and attention gained during three phases of a disaster.•Users have higher efficiency during declaration and landfall days than pre- and post-disaster periods.•Developed models to identify user features contributing to effective social media-based crisis communication.
论文关键词：Crisis communication,Hurricane warning,Evacuation,Social media,Twitter,Hurricane Sandy,Disaster management
论文评审过程：Received 24 August 2018, Revised 22 December 2019, Accepted 23 December 2019, Available online 8 January 2020, Version of Record 12 March 2020.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.102060
