Beyond user experience: What constitutes algorithmic experiences?

作者：

Highlights：

• Algorithmic experience (AX) as an analytic framework for the experience of and interaction with algorithm systems.

• Conceptualizes AX and tests how it affects the satisfaction with and acceptance of algorithm services.

• The heuristic roles of transparency and fairness regarding their underlying relations of user experience and trust.

• The embedded algorithm can influence the user perception of the algorithm system.

摘要

•Algorithmic experience (AX) as an analytic framework for the experience of and interaction with algorithm systems.•Conceptualizes AX and tests how it affects the satisfaction with and acceptance of algorithm services.•The heuristic roles of transparency and fairness regarding their underlying relations of user experience and trust.•The embedded algorithm can influence the user perception of the algorithm system.

论文关键词：Algorithm,Algorithmic experience,Algorithmic trust,Transparency,Fairness,User experience,Affordance

论文评审过程：Received 20 October 2019, Revised 26 December 2019, Accepted 26 December 2019, Available online 18 January 2020, Version of Record 12 March 2020.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2019.102061