Is it just too good to be true? Unearthing the benefits of disruptive technology

摘要

The rate of digital disruption is escalating and placing increasing pressure on organisations to adopt emerging technologies in order to improve their productivity and bottom-lines. Unfortunately, however, many organisations are often being seduced by the purported benefits of disruptive technologies often based on embellished or even falsified claims. This is particularly true in construction, where organisations are being required to embrace disruptive technologies (e.g. Building Information Modelling and Industry 4.0) to address performance and productivity issues. Unsubstantiated claims about expected benefits subvert the justification and benefits realisation process as the change management that is required is downplayed or ignored. It is, therefore, imperative that the business case as part of the process of evaluation, is based on evidence to enable the development of a change management and implementation strategy. In this paper, we present an overview of a longitudinal line of inquiry that sought to examine the benefits of disruptive technology, namely Systems Information Modelling (SIM). Our research revealed that more than a 90 % cost reduction to document electrical systems and a corresponding improvement in productivity was achieved. We suggest that engaging in the process of critical thinking, possessing a conscious awareness and healthy scepticism of technology places organisations in a position of control. As a consequence, organisations are better-positioned to understand the nature of technology and ‘how’ value can be generated from potential new ways of working.