How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model

作者：

Highlights：

• This work proposes a new extended expectation-confirmation model.

• Perceived security, user interface and self-efficacy are added to traditional ECM.

• All relationships are supported except that between usefulness and satisfaction.

• This work integrates elements of UTAUT with ECM.

摘要

•This work proposes a new extended expectation-confirmation model.•Perceived security, user interface and self-efficacy are added to traditional ECM.•All relationships are supported except that between usefulness and satisfaction.•This work integrates elements of UTAUT with ECM.

论文关键词：Pre-adoption expectancy,Post-adoption perceived security,Post-adoption self-efficacy,Perceived user interface quality,User satisfaction,Continuance intention

论文评审过程：Received 23 April 2019, Revised 31 January 2020, Accepted 31 January 2020, Available online 16 February 2020, Version of Record 12 March 2020.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102094