The effects of information literacy on trust in government websites: Evidence from an online experiment

作者:

Highlights:

• Digital divide implies different personal factors may affect e-government adoption.

• Online experiments revealed information literacy’s effects on website perception.

• Information literacy has a positive relationship with trust in websites.

• Information overload negatively mediates this path.

• Perceived usefulness positively mediates this path.

摘要

•Digital divide implies different personal factors may affect e-government adoption.•Online experiments revealed information literacy’s effects on website perception.•Information literacy has a positive relationship with trust in websites.•Information overload negatively mediates this path.•Perceived usefulness positively mediates this path.

论文关键词:E-Government,Information literacy,Information overload,Perceived usefulness,Trust in websites,Social cognitive theory,Digital divide

论文评审过程:Received 2 August 2019, Revised 10 February 2020, Accepted 11 February 2020, Available online 21 February 2020, Version of Record 12 March 2020.

论文官网地址:https://doi.org/10.1016/j.ijinfomgt.2020.102098