Defining the determinants of online impulse buying through a shopping process of integrating perceived risk, expectation-confirmation model, and flow theory issues
作者：
Highlights：
• Online consumers are both system users and impulse buyers for using e-stores.
• A model is proposed with three issues, perceived risk, ECM, and flow state.
• Perceived risk has a negative effect on perceived usefulness (PU) and satisfaction.
• In ECM, e-store confirmation is important for link to PU and is not to satisfaction.
• Flow state is an important concern for raising impulse buying behavior.
摘要
•Online consumers are both system users and impulse buyers for using e-stores.•A model is proposed with three issues, perceived risk, ECM, and flow state.•Perceived risk has a negative effect on perceived usefulness (PU) and satisfaction.•In ECM, e-store confirmation is important for link to PU and is not to satisfaction.•Flow state is an important concern for raising impulse buying behavior.
论文关键词：Online impulsive buying,Perceived risk,Expectation-confirmation model,Flow theory,Task skill and task challenge
论文评审过程：Received 15 May 2019, Revised 15 February 2020, Accepted 15 February 2020, Available online 25 February 2020, Version of Record 12 March 2020.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102099
