Identifying the combinations of motivations and emotions for creating satisfied users in SNSs: An fsQCA approach

作者：

Highlights：

• This study uses complexity theory and configurational analysis to explain satisfaction in SNSs.

• Motivations and emotions combine to predict high satisfaction.

• Convenience followed by entertainment and information motivations have key role for satisfied users.

• High satisfaction can be achieved with the existence of both positive and negative emotions.

摘要

•This study uses complexity theory and configurational analysis to explain satisfaction in SNSs.•Motivations and emotions combine to predict high satisfaction.•Convenience followed by entertainment and information motivations have key role for satisfied users.•High satisfaction can be achieved with the existence of both positive and negative emotions.

论文关键词：Emotions,FsQCA,Motivation,Social networking sites,SNS,Social media,User satisfaction

论文评审过程：Received 4 August 2019, Revised 3 April 2020, Accepted 3 April 2020, Available online 21 May 2020, Version of Record 21 May 2020.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102128