Sentiment aggregation of targeted features by capturing their dependencies: Making sense from customer reviews

作者:

Highlights:

• Enables product designers to enhance the coverage of mapping review features to the most appropriate product components.

• Proposes an approach for sentiment aggregation of a product’s high-level and detailed features.

• Proposes a novel text mining approach for ascertaining the dependent features of a targeted feature.

摘要

•Enables product designers to enhance the coverage of mapping review features to the most appropriate product components.•Proposes an approach for sentiment aggregation of a product’s high-level and detailed features.•Proposes a novel text mining approach for ascertaining the dependent features of a targeted feature.

论文关键词:New product development,Ideation,Sentiment aggregation,Product tree,Feature’s interaction,Decision recommendation

论文评审过程:Received 16 July 2019, Revised 5 February 2020, Accepted 6 February 2020, Available online 5 March 2020, Version of Record 5 March 2020.

论文官网地址:https://doi.org/10.1016/j.ijinfomgt.2020.102097