Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal

作者：

Highlights：

• This study examined Indian consumer use behaviour towards mobile payment.

• Meta-UTAUT model adapted as theoretical lens with personal innovativeness, anxiety, trust, and grievance redressal as extensions.

• The empirical examination of the model among 491 Indian consumers found all proposed hypotheses to be significant.

• This study explained about 66 % and 50 % variance on behavioural intention and use behaviour respectively.

摘要

•This study examined Indian consumer use behaviour towards mobile payment.•Meta-UTAUT model adapted as theoretical lens with personal innovativeness, anxiety, trust, and grievance redressal as extensions.•The empirical examination of the model among 491 Indian consumers found all proposed hypotheses to be significant.•This study explained about 66 % and 50 % variance on behavioural intention and use behaviour respectively.

论文关键词：Mobile payment,Adoption,Use behaviour,Meta-UTAUT,TAM

论文评审过程：Received 6 February 2020, Revised 6 May 2020, Accepted 6 May 2020, Available online 14 May 2020, Version of Record 14 May 2020.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102144