A framework to evaluate the interoperability of information systems – Measuring the maturity of the business process alignment
作者：
Highlights：
• Using metrics for interoperability assessment is applicable and useful.
• Extra metrics are recommended to add into the framework e.g. human resources and change management are also important for interoperability evaluation.
• Technology alone cannot resolve business processes interoperability problems.
• Human resources is a critical component for interoperability.
摘要
•Using metrics for interoperability assessment is applicable and useful.•Extra metrics are recommended to add into the framework e.g. human resources and change management are also important for interoperability evaluation.•Technology alone cannot resolve business processes interoperability problems.•Human resources is a critical component for interoperability.
论文关键词：Interoperability evaluation,Semiotic interoperability,Information sharing,Business process
论文评审过程：Received 26 July 2019, Revised 12 May 2020, Accepted 19 May 2020, Available online 18 June 2020, Version of Record 18 June 2020.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102153
