Who do you trust? The digital destruction of shared situational awareness and the COVID-19 infodemic
作者：
Highlights：
• Centrally managed digital communication and service platforms simultaneously disrupt and destroy what we trust in and value.
• Digital destruction creates dissonant mental models.
• Shared situational awareness for crisis management relies on aligned mental models.
• Dissonant mental models produce conflicting situational awareness and poor crisis management.
• Analytics and artificial intelligence research should focus on identification of trusted information sources for mental model realignment.
摘要
•Centrally managed digital communication and service platforms simultaneously disrupt and destroy what we trust in and value.•Digital destruction creates dissonant mental models.•Shared situational awareness for crisis management relies on aligned mental models.•Dissonant mental models produce conflicting situational awareness and poor crisis management.•Analytics and artificial intelligence research should focus on identification of trusted information sources for mental model realignment.
论文关键词：COVID-19,Trust,Digital disruption,Digital destruction,Shared situational awareness,Mental model,Infodemic
论文评审过程：Received 7 July 2020, Accepted 7 July 2020, Available online 4 August 2020, Version of Record 19 October 2020.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102201
