Normalising the “new normal”: Changing tech-driven work practices under pandemic time pressure

作者：

Highlights：

• COVID-19 has forced organisations into rapid ‘big bang’ adoption of ‘tech-driven’ practices under severe time pressure.

• More reflection and considered approaches are needed for long-term sustained use of practices.

• This paper introduces a selection of concepts from normalisation process theory.

• This paper critiques current approaches and develop a set of recommendations for research and practice.

摘要

•COVID-19 has forced organisations into rapid ‘big bang’ adoption of ‘tech-driven’ practices under severe time pressure.•More reflection and considered approaches are needed for long-term sustained use of practices.•This paper introduces a selection of concepts from normalisation process theory.•This paper critiques current approaches and develop a set of recommendations for research and practice.

论文关键词：Work practices,Normalisation,Normalisation process theory,Pandemic,COVID-19,Remote working

论文评审过程：Received 15 June 2020, Revised 15 June 2020, Accepted 16 June 2020, Available online 14 July 2020, Version of Record 19 October 2020.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102186