Audience management, online turbulence and lurking in social networking services: A transactional process of stress perspective
作者：
Highlights：
• We explore the antecedents and outcomes of online turbulence based on the transactional process of stress.
• The concept of neglected unintended audience in SNS is conceptualized.
• Online turbulence is a significant stressor impacting neglected unintended audience concern.
• Neglected unintended audience concern leads to lurking.
• Different types of audience management strategies have different impacts on online turbulence.
摘要
•We explore the antecedents and outcomes of online turbulence based on the transactional process of stress.•The concept of neglected unintended audience in SNS is conceptualized.•Online turbulence is a significant stressor impacting neglected unintended audience concern.•Neglected unintended audience concern leads to lurking.•Different types of audience management strategies have different impacts on online turbulence.
论文关键词：Online turbulence,Audience management,Lurking,Transaction model of stress,Social networking service
论文评审过程：Received 10 February 2020, Revised 26 August 2020, Accepted 27 August 2020, Available online 11 September 2020, Version of Record 11 September 2020.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102233
