Determinants of trust in computer-mediated offshore software-outsourcing collaboration

作者：

Highlights：

• Trust is essential to successful offshore outsourcing relationships and outcomes.

• We investigated determinants of trust in offshore software development outsourcing relationships from both client and vendor perspective.

• Reputation and responsible team climate are determinants of clients’ trust in vendors.

• Structural assurance and benefit are determinants of vendors’ trust in clients.

• The key determinants of trust are different during different collaboration stages.

摘要

•Trust is essential to successful offshore outsourcing relationships and outcomes.•We investigated determinants of trust in offshore software development outsourcing relationships from both client and vendor perspective.•Reputation and responsible team climate are determinants of clients’ trust in vendors.•Structural assurance and benefit are determinants of vendors’ trust in clients.•The key determinants of trust are different during different collaboration stages.

论文关键词：Trust,Offshore software-development outsourcing,Global virtual collaboration,Trust determinants

论文评审过程：Received 5 December 2018, Revised 11 September 2020, Accepted 23 December 2020, Available online 4 January 2021, Version of Record 4 January 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102301