Artificial intelligence in E-commerce fulfillment: A case study of resource orchestration at Alibaba’s Smart Warehouse

作者：

Highlights：

• Successful AI applications were analyzed to identify key resources and capabilities

• Key AI-related resources include data, human workers, existing facilities and IS

• Resources must be coordinated, leveraged, and deployed to work with one another

• Key AI-related capabilities include forecasting, planning, and learning

• AI capabilities interact and coevolve with human capabilities to create value

摘要

•Successful AI applications were analyzed to identify key resources and capabilities•Key AI-related resources include data, human workers, existing facilities and IS•Resources must be coordinated, leveraged, and deployed to work with one another•Key AI-related capabilities include forecasting, planning, and learning•AI capabilities interact and coevolve with human capabilities to create value

论文关键词：Artificial intelligence,E-commerce,Fulfillment center,Smart warehouse,Resource orchestration

论文评审过程：Received 24 February 2020, Revised 16 December 2020, Accepted 16 December 2020, Available online 8 January 2021, Version of Record 8 January 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102304