Emotional reactions and coping responses of employees to a cyber-attack: A case study
作者：
Highlights：
• The study investigates the emotional and coping responses of employees towards a cyber-attack.
• We contribute a model called Transformation of Coping through Empathic Leadership (T-CEL) for senior management.
• Senior management empathy and resource mobilization mediates/transforms the emotion and coping of security teams.
• Security teams oscillate between the modes of problem and emotion-focused coping.
• Absence of security managers has a negative impact on the emotions and self-efficacy of security teams.
摘要
•The study investigates the emotional and coping responses of employees towards a cyber-attack.•We contribute a model called Transformation of Coping through Empathic Leadership (T-CEL) for senior management.•Senior management empathy and resource mobilization mediates/transforms the emotion and coping of security teams.•Security teams oscillate between the modes of problem and emotion-focused coping.•Absence of security managers has a negative impact on the emotions and self-efficacy of security teams.
论文关键词：IS security,Cyber-attack,Emotional reaction,Coping response,TTAT,Case study
论文评审过程：Received 29 July 2020, Revised 16 December 2020, Accepted 16 December 2020, Available online 25 January 2021, Version of Record 25 January 2021.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102298
