Decoding digital transformational outsourcing: The role of service providers’ capabilities

作者：

Highlights：

• Business process outsourcing has undergone digital transformation.

• Service providers now play a significant role, bringing focus on their capabilities.

• Service providers require six key dynamic capabilities that work in configurations.

• Capability configurations emerging from fsQCA differ for High/Low performance.

• Configurations leading to High/low performance vary by firm’s broad/narrow scope.

摘要

•Business process outsourcing has undergone digital transformation.•Service providers now play a significant role, bringing focus on their capabilities.•Service providers require six key dynamic capabilities that work in configurations.•Capability configurations emerging from fsQCA differ for High/Low performance.•Configurations leading to High/low performance vary by firm’s broad/narrow scope.

论文关键词：Digital transformation,Outsourcing,Dynamic capabilities,Service providers,fsQCA

论文评审过程：Received 4 April 2020, Revised 4 December 2020, Accepted 5 December 2020, Available online 12 February 2021, Version of Record 12 February 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102295