Continuance intention of online technologies: A systematic literature review

摘要

Given the dynamic nature of digital technologies, understanding why users intend to continue to use them or not is important for practitioners and academics alike. This paper presents an up-to-date Systematic Literature Review (SLR) of Continuance Intention (CI) for online technologies. The SLR classifies and analyses 147 relevant articles on CI in the field of online technology. It analyses papers according to the type of online technology as well as four groups of antecedents (psychological, technological, social, and behavioral) of CI and reviews the consequences of CI. Based on the SLR, the paper outlines two broad directions for future research relating to a conceptual framework and research design, highlighting promising research areas linked to the new features of emerging technologies, such as hyper-connectivity, and intention-behavior gaps.