Affordances and constraints processes of smart service systems: Insights from the case of seaport security in Ghana

作者：

Highlights：

• Seaport smart security systems can afford autonomous access control, real-time monitoring, and data capturing for analytics and reporting.

• Seaport smart technologies can be constrained by power and internet outages, limited storage capacity, and machine breakdowns.

• Affordance actualisation process can be theoretically complemented with affordance constraints process.

• In the context of technology-to-technology affordance, the term actor can be re-conceptualised to include technology.

摘要

•Seaport smart security systems can afford autonomous access control, real-time monitoring, and data capturing for analytics and reporting.•Seaport smart technologies can be constrained by power and internet outages, limited storage capacity, and machine breakdowns.•Affordance actualisation process can be theoretically complemented with affordance constraints process.•In the context of technology-to-technology affordance, the term actor can be re-conceptualised to include technology.

论文关键词：Smart service systems,Smart technology,Seaport security,Affordances,Interpretive case study,Ghana

论文评审过程：Received 13 December 2019, Revised 30 June 2020, Accepted 11 July 2020, Available online 28 July 2020, Version of Record 15 March 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2020.102204