Platform-based customer agility: An integrated framework of information management structure, capability, and culture

作者：

Highlights：

• Information management enables the achievement of platform-based customer agility.

• Information management structure, capability, and culture form integrated framework.

• Customer agility is classified as reactive, proactive and coactive customer agility.

• Customer agility relies on developing information structure, capability and culture.

摘要

•Information management enables the achievement of platform-based customer agility.•Information management structure, capability, and culture form integrated framework.•Customer agility is classified as reactive, proactive and coactive customer agility.•Customer agility relies on developing information structure, capability and culture.

论文关键词：Electronic commerce,Platform-based customer agility,Information management,Case study,China

论文评审过程：Received 10 November 2019, Revised 7 March 2021, Accepted 8 March 2021, Available online 16 March 2021, Version of Record 16 March 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102346