Enterprise systems knowledge, beliefs, and attitude: A model of informed technology acceptance

作者：

Highlights：

• Domain-relevant knowledge promotes informed technology acceptance.

• Enterprise resource planning (ERP) knowledge improves attitude toward ERP systems.

• ERP knowledge improves attitude by improving salient cognitive beliefs.

• ERP knowledge includes transactions, business processes, and enterprise systems.

• Gamified training is effective for improving ERP knowledge.

摘要

•Domain-relevant knowledge promotes informed technology acceptance.•Enterprise resource planning (ERP) knowledge improves attitude toward ERP systems.•ERP knowledge improves attitude by improving salient cognitive beliefs.•ERP knowledge includes transactions, business processes, and enterprise systems.•Gamified training is effective for improving ERP knowledge.

论文关键词：Knowledge,Enterprise resource planning,Technology acceptance,Gamification,Serious games,Attitude

论文评审过程：Received 31 December 2019, Revised 12 March 2021, Accepted 12 March 2021, Available online 31 March 2021, Version of Record 31 March 2021.

论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102348