Key factors of information management for crowdfunding investor satisfaction
作者：
Highlights：
• Crowdlending is crucial for financing SMEs, especially at an early stage.
• Updating project details increases satisfaction with crowdlending platforms.
• Lending-based crowdfunding attracts most of the fundraising in the industry.
• Publishing a blog is positively associated with investor satisfaction.
• Having a good browsing experience satisfies crowdfunding investors.
摘要
•Crowdlending is crucial for financing SMEs, especially at an early stage.•Updating project details increases satisfaction with crowdlending platforms.•Lending-based crowdfunding attracts most of the fundraising in the industry.•Publishing a blog is positively associated with investor satisfaction.•Having a good browsing experience satisfies crowdfunding investors.
论文关键词：Crowdlending platforms,Information management,Investor satisfaction,fsQCA,Communication policies,Investor experience
论文评审过程：Received 15 February 2021, Revised 6 April 2021, Accepted 6 April 2021, Available online 20 April 2021, Version of Record 20 April 2021.
论文官网地址：https://doi.org/10.1016/j.ijinfomgt.2021.102354
